Privacy Statement


Except where specifically noted, no information (or graphics) within the Finance Life web site may be copied, duplicated, stored or reproduced in any form without the express written consent of Finance Life.

Finance Life and the Finance Life logo are registered trademarks and service marks of Finance Life. All Rights Reserved. All other trademarks and service marks are property of their respective owners.

External links

Finance Life offers links from our website to other websites, hosted by unrelated companies, which we think may be of interest to you. Finance Life does not make any representation as to the accuracy or suitability of any of the information contained in those sites and does not accept any responsibility or liability for the conduct or content of those sites. Links to other sites where goods or services are advertised are not endorsements or recommendations by Finance Life. Your use of them is at your own risk.

Such websites are not governed by this privacy policy and Finance Life makes no representation as to their practices for dealing with your personal information. We recommend that you check the privacy policy of any website at the beginning of your visit. For more information about privacy in general, you can visit the Federal Privacy Commissioner's website


All information, services, products and software provided on this web site are provided "as is" without warranty of any kind, either express or implied.

Any use of this information is at the user's risk. Finance Life does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information. This publication and features described herein are subject to change without notice.


In the event any visitor of this web site provides any information, including, but not limited to, name, contact details, comments, or ideas, through any interactive mechanisms located herein, Finance Life may use the information to improve its services. We may use cookies to record session information, such as user-preferred style in order to provide a better service when you return to our site. No individual information will be provided to any third-party or shared with other organizations for commercial purposes without your consent.

Finance Life strives to maintain appropriate security measures in our respective physical facilities to protect against the loss, misuse or alteration of information that we have collected from you. Although Finance Life takes reasonable measures to secure our data, we cannot guarantee that the measures taken are or will remain adequate.

To report any violations of this privacy policy, please contact Finance Life.


At Finance Life we are committed to providing our customers with the best possible service. If at any time we have not met our obligations – or you have a complaint about any of our services – please inform us so we can work towards a resolution. We will endeavour to deal with your complaint promptly, thoroughly and fairly.

If you have a complaint, we request you follow these steps:
1. In the first instance, please contact the Lending Adviser who provided you with credit assistance.
2. If your complaint has not been resolved to your satisfaction within 5 business days, please contact our Compliance Officer as detailed below:
Telephone: 08 8210 0000 Monday to Friday 9am to 5pm (AEST)
Fax: 08 8210 0010
Mail: Keylend Compliance, 81 The Parade, Norwood, SA, 5067
3. We may ask for additional information and request you to put your complaint in writing to ensure your issue is properly investigated.
4. In cases where your complaint will take longer to resolve, we will update you progressively.